Shipping/Refund Policy

*Thank you for ordering with D'ion J(More than just hair)

*WE ASK THAT YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOUR ATTEMPTED TO MAKE THE TRANSACTION.

*PROCESSING,SHIPPING, and HANDLING

*Processing takes 3-4 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.

* All packages Delivery is with the USPS. Business days are Monday-Friday

  1. Returns

* To insure a quick delivery all orders are processed daily, So orders cannot be altered or changes once your payment is complete.

* You are welcome to return your order within SEVEN (7) DAYS within you receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with.

* You must contact us first before refunding your package by email at dionj.mtjh@gmail.com. During Business Hours within the seven(7) day return period. All D'ion J hair extensions must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair extensions are considered a hygiene product. Therefore, we do not offer returns or exchanges if the D'ion J hair seal on the bundle has been broken.

* A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and the D'ion J seal was not broke. Refunds are normally returned back to your bank card within 72 hours.