Shipping/Refund Policy

*Thank you for ordering with D'ion J(More than just hair)

*WE ASK THAT YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOUR ATTEMPTED TO MAKE THE TRANSACTION.

*PROCESSING,SHIPPING, and HANDLING

*Due to Covid-19 processing time has been extended to 5-6 business days prior to your order being shipped out . Processing occurs Monday-Friday. (If you order on Friday your order will be processed on the next business day which is Monday.

* All packages Delivery is with the USPS. Business days are Monday-Friday

  1. RETURNS

* To insure a quick delivery all orders are processed daily, So orders cannot be altered or changed once your payment is complete.

* ALL SALES ARE FINAL. There are no exchanges or returns on any of our hair orders. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you may have a concern regarding our product and we will handle on a case by case basis. All sales are final on our handbags and jewelry accessories, however if you find a deficiency with the product within 7 days we will address on case by case basis.

* Please contact us with your concerns by email at dionj.mtjh@gmail.com.  Human hair extensions are considered a hygiene product. Therefore, we DO NOT offer returns or exchanges due to our new normal (COVID-19) please understand that your safety is our upmost priority.

* Please allow 24-48 hours for us to respond to your email.